Try these methods:
Sometimes a device loses its authentication to the content filter. Open Safari – go to any website – login to Content Keeper then return to the app. You can also use the browser based version of Canvas by clicking the link on our website. If the "Whoops" statement persists, you may clear the app cache.
Some parents may find the "Observing" button missing from their Settings if they have an older observer account and students are no longer in MCCSC, i.e. graduated. The account still exists but the standard instructions to add a new student to observer do not work since the button is gone. To resolve:
Apple has recently updated their official cleaning guidelines for all of their devices in response to the COVID-19 pandemic. Please find the most up to date instructions here:
Apple for K-8 Students: https://support.apple.com/en-us/HT204172#ipads
MCCSC manages student apps. Those that are available to students can be found in the iPad app portal. See instructions for downloading apps.
Once you select install, it might take a few minutes for the app to appear on your device. If it doesn't successfully install after 5 minues, repeat the process.
After connecting to a wireless network, simply navigate to any webpage and receive the Content Keeper login screen. Enter student username (without @mccsc.net or @mccsc.edu extension) and student password to authenticate. Sometimes devices lose their connection to Content Keeper and require students to sign back in as outlined above.
This is likely because the device has lost its connection to Content Keeper, our Internet content filter.
Tap the home button twice in rapid succession, locate the problematic app, and swipe it upward off the screen.
Apps are managed through the app portal. If a student continues to have problems with a particular app, they may press down on the app until it vibrates and then choose to delete it. Once the app is gone, they may download it again from the iPad's app portal.
Try one of these methods:
HP has recently updated their official documentation for device cleaning and sanitization in response to the COVID-19 pandemic. Please find the most current instructions here:
HP Laptop for 9-12 Students: https://support.hp.com/us-en/document/c00292159
Try restarting your computer. Most times, this fixes the problem.
Your computer is likely in sleep mode. Use these steps: