• Student Technology Frequently Asked Questions

    Find answers to common questions related to Canvas, Google Meet, hardware, and more. Check back for updates as new issues arise.

     

    question mark

     

Canvas

  • How can I upload a file or media to a discussion?

  • How can I get images to load correctly in Web-based Canvas on the iPad?

  • What can I do if I get a Canvas App "Whoops" Statement?

  • How do students submit a text entry assignment?

  • How do students submit a file upload in the Canvas Student app?

  • How do students submit a media recording in Canvas?

  • Why is my Parent Observer Button Missing?

iPads

  • How do I disinfect my student's iPad?

  • Where do I download iPad apps?

  • Students cannot access many websites

  • Some apps aren't working on the iPad

  • How can students close an app that is not working?

  • What can students do if a particular app won't work?

Student Laptops

  • How do I disinfect my school laptop?

  • What should I do if I'm on my WiFi but can't access Canvas or other educational sites?

  • What should I do if my touch screen and keyboard stop working?

  • What should I do if my charger seems broken?

  • What should I do if my computer won't come on?